TERMS

GENERAL CONDITIONS OF SALE

This e-commerce website (hereinafter called ‘website’) belongs to Il Prato S.r.l., with registered office in San Marco Calle delle Ostreghe 2456 – 30124  – VENEZIA (Italy), tax code 02016000271.
These General Conditions of Sale, governing on-line purchasing of products sold by Il Prato S.r.l. and deemed to be an integral part of the transaction, are reserved for website Users declaring that they are of adult age under the Italian Law and intend to resort to such a service (End Customers). These General Conditions of Sale are governed by Legislative Decree dated 6 September 2005 no. 206 (Consumer Code). Il Prato S.r.l. complies with its obligations under Legislative Decree dated 9 April 2003 no. 70 (Execution of Directive 2000/31/EC regarding aspects of information society services on the domestic market, with special reference to e-commerce).The sale of products through this website is intended solely for the Users’ personal use, to the exclusion of any professional purposes. All texts, images and design deriving from the products and from images of the products featured on this website are protected under Law 633/1941 and under Legislative Decree 30/2005. Their (even partial) use is prohibited.

Contract conclusions and acceptance of general conditions of sale

By filling in and submitting the purchase order form according to the following guidelines the Customer shall be deemed to acknowledge and accept these General Conditions of Sale. Il Prato S.r.l shall send Customer an order confirmation by e-mail within 3 working days from the receipt of the purchase order form following the conclusion of the check-out process: the contract shall be deemed accepted only after this communication has been sent. Non-receipt of this order confirmation within the time limit indicated above shall constitute the order’s cancellation. It remains excluded any right of Customer to damages or compensation, and any contract or tort liability for non-acceptance, even partial, of an order by Il Prato S.r.l..
Forwarding the order to the Prato S.r.l., the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and accept the general conditions of sale, delivery,  payment, transportation and shipment expenses. Pursuant to art. 13 of Legislative Decree 70/2003, Customer will receive via e-mail the information needed to identify the vendor (as indicated in the sales contract), and a summary of the purchase order submitted, as specified below. Customer must keep this documentation.Once the on-line purchasing procedure is completed, Customer shall print and keep these “General Conditions of Sale”, to which Customer shall make no changes, having already seen and accepted them as a mandatory step in the purchasing procedure; Customer shall also print and keep the purchased products’ specifications, pursuant to the conditions set forth in art. 52 and 53 of Legislative Decree 206/05.
Conditions of sale may be changed at any time by Il Prato S.r.l. (Vendor), holding firm – as far as this contract is concerned – those published in the e-commerce area at the date of the Purchase Order submitted by Customer; as per the Laws in force, the latter will be exclusively liable for the use of this end-user-reserved area, particularly as regards the communication of incorrect or false information, or of third-party data, without express consent of interested parties; or for purchases made for non-personal purposes. The buyer is expressly prohibited from entering false or invented data during the registration procedure provided for processing orders, and is likewise expressly prohibited from making double registrations for a single person, or entering third-party data. In the interest and for the protection of all consumers, Prato S.r.l. reserves the right to take legal action against any breach or violation.By submitting an order Customer acknowledges and accepts the processing of their data within the limits set forth by the Data Protection Act and by the Prato S.r.l. Privacy Policy. Data collected and registered on this website shall constitute full evidence of transactions concluded between Customer and Prato S.r.l.. Should any dispute arise between Customer and Prato S.r.l. with regard to a transaction carried out on this website, the data registered by Prato S.r.l. will constitute full evidence of that transaction and of its content.

Purchasing instructions

Customer may buy products only as featured in the on-line catalogue and described in product information sheets at the time of submitting the order. Users may consult the pages of this website with no obligation.
The customer, to be able to place the order, must subscribe to the site by filling out the registration form by clicking on the "Register" button at the top right of each page, and entering the required data. The registration took place must be confirmed by the user through the verification procedure by e-mail.
Registration is free and allows Customers to perform the following tasks: Edit delivery and billing information, make purchases, use the wishlist, please consult your own order history, follow the tracking of the shipment, send communications and request information to customer services, cancel the account.
If a user, after logging in, want to place a purchase order, they will have to choose different products of their interest by adding them to the cart.
Each new product is added to their shopping it will be indicated by means of a specific window.
Users shall at all times show the products they choose and change their order, by clicking on the "Shopping Cart", placed at the top right of every page, resume selection and purchase of products or end product selection and complete the check-out order by clicking on the "Shopping Cart" the button "Buy" or by pressing the "Checkout" button at the top right of each page. In the checkout process, they will see a summary of their order and conducting the purchasing procedure will show the costs and the possible spin-off of VAT for non-EU orders.

Price

Price is indicated in EURO and inclusive of VAT, in accordance with current legislation in Italy at the time of shipment, to Italy and the European Union countries. Orders not included in the EU countries may be subject to import duties and / or taxes are levied once the product reaches the destination country. For more information about the customs policies of the destination country, you should contact the Office of competence. The Prato S.r.l. is not responsible for these customs duties and / or taxes and these costs are always charged to the customer in this regard are not counted and excluded from any amount owed to the Prato S.r.l. by the customer.
For non-EU countries the prices are not inclusive of import duties and / or taxes. The price, however, does not include shipping costs, which may be specified separately.
The Prato S.r.l. reserves the right to modify at any time the prices published on the Site. The products apply the price shown on the site at the time of the order, without any consideration of previous bids or any price variations since, except for the case of transcription error. In the presence of an error in the price of an item, Il Prato S.r.l. will contact you as soon as, the customers will have the option of reconfirming their order at the correct price or cancel it. In case of inability of Il Prato S.r.l. to contact the customers, the order will be canceled because of the error in the entry price.

Delivery timetable

The average time for receiving ordered products is 45 working days from the date of order confirmation. Should Il Prato S.r.l. be unable to deliver ordered goods due to technical-productive non-availability, Il Prato s.r.l. will promptly notify Customer by e-mail. Therefore, Customer shall choose to change the object or to cancel the order within a week after the communication. Any amount already paid by Customer will be refunded as soon as possible, and in any case not later than 30 days after receipt of the purchase order.Time required for deliveries abroad may vary, depending on  the country of destination.Il Prato S.r.l.  shall not be held liable for delivery delay or failure caused by force majeure or act of God.For custom-made or special format deliveries, Il Prato S.r.l. will send Customer a specific communication setting out the cost of possible shipment solutions, to enable Customer to make the most suitable choice (express courier, insured parcel post, etc.). This document shall not be deemed the definitive order acceptance on the part of Il Prato S.r.l..

SHIPPING RATES

Italy and Europe

This section indicates the shipping options available in Italy and Europe for items sold and shipped from Il Prato S.r.l..
The shipping costs to Italy and to EU is 20 Euros, up to a total of 150 Euros in a single order. For orders over 150 Euros, shipping costs will be held by Il Prato S.r.l and will be, therefore, free of charge.
We remind the customer that the courier delivery to the ground floor. If the customers, while placing the order can not select or view a particular shipping option, will mean that it is not available for their address or their item because it fails to meet certain criteria such as size, category, product availability. The system will detect the shipping option available during the order process.

USA

The following section outlines the international shipping options available for the USA for items sold and shipped by Il Prato S.r.l..
The shipping costs to the United States correspond to 50 Euros, up to a total of 600 Euros in a single order. For orders over 600 Euros, shipping costs will be held by Il Prato S.r.l. and it will be, therefore, free of charge.
We remind the customer that the courier delivery to the grond floor. If the customers, while placing the order can not select or view a particular shipping option, will mean that it is not available for their address or their item because it fails to meet certain criteria such as size, category, product availability. The system will detect the shipping option available during the order process.

PAYMENT METHODS

The Prato S.r.l. accepts payments by bank transfer and by PayPal.

Payment via PayPal

The charge for the purchase will be made at the time of avoidance of the goods by the Il Prato S.r.l. confirmed to the customer by email.
Choosing PayPal as a payment mode, the service, the customer will be informed by email about the further steps required for making the payment. In cases of purchase of goods paying by credit card through PayPal, together with the completion of the online transaction, the issuing company will authorize only the amount of your purchase.
The Customer shall make payments having already a PayPal account, or by creating a newone, or even without having to create any account. The financial data will not be shared with Il Prato S.r.l., but will be handled directly by PayPal.
In case of cancellation or non-acceptance by Il Prato S.r.l., the amount will be refunded via PayPal. The amount for the goods processed, even partially, will be charged to the customers's credit card upon conclusion of the order.
The Prato S.r.l. will not be able to know the information related to a credit card, nor use an archive for the recording of such data. No archive of Il Prato S.r.l. retain such information and under no circumstances Il Prato S.r.l. will be held responsible for any fraudulent and improper use of credit cards by a third party, upon payment for products purchased on the Site.
In case of any cancellation of the order, Il Prato s.r.l. will required the cancellation of the authorization obtained and the release of the amount involved.
The release times depend exclusively on the banking system and the cards used. Once customers have obtained the authorization annulment, Il Prato S.r.l. will be not held liable for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system.
The Prato S.r.l. reserves, in particular cases, the right to ask the customer additional information or sending copies of documents proving the ownership of the paper used. If the customer does not provide such information and / or copies, Il Prato S.r.l. reserves the right not to accept the agreement despite having sent the confirmation email.

Payment by bank transfer

The transfer should be made payable to:
Il Prato S.r.l. San Marco Calle delle Ostreghe 2456 – 30124 – VENEZIA
IBAN: IT 27 P 03069 02107 074000290730 – BIC/ SWIFT: BCITITMM.
The payment must be made within 7 days from the date of order fulfillment communicated to the customer via email.
Necessarily the purpose of the bank transfer must contain: order number (printed on the mail received at the end of the purchase process), order date, name and surname of the customer.

PRODUCT INFORMATION

The items Il Prato S.r.l. offers for sale are those on the site, and the date on which User consults the Website, within the limits of availability of the same.
The photographs illustrating the products are not part of this contractual framework; Therefore Il Prato S.r.l. can not be held responsible for any errors and / or discrepancies. Consequently, Il Prato S.r.l. can not be held responsible for errors and / or inaccuracies in the graphic and photographic reproduction of the products on your site, because:

Receipt of order and confirmation of the order

The correct order is confirmed by Il Prato S.r.l. by e-mail, sent to the email address communicated by the Customer.
The mail of receipt of the order confirmation report: the ID number, the date of the purchase; the indication of the products purchased, its price, the cost of delivering the data provided by the customer for billing and delivery and the mode of payment chosen by the customer. The Customer shall immediately verify the content of communication and report immediately to the Prato srl any errors or omissions contacting Il Prato S.r.l. Customer Service At +39 041 5231148 or by email: info@ilpratoveneziashop.com.

WARRANTIES, RETURNS AND REFUNDS

Guarantees

All products sold by Il Prato S.r.l. are covered by the legal warranty for defects of conformity, referred to in Articles 128-135 Legislative Decree. n. 206/2005, to be reported within 15 days of discovery. To use the warranty, the customer must keep the documentation to receive delivery of the goods. Do not consider lack of conformity of products any non-substantial variations in the shape, size, color, inevitable and typical of the processing of the product and that distinguish the craftsmanship.

Right of withdrawal

The right of withdrawal is subject to the following conditions (Article 67 of the Consumer Code): the private customer (not possessor of It started Iva) may, in accordance with relevant legislation, exercise the right of withdrawal. To exercise this right, the customer must send the Prato S.r.l. an email address info@ilpratoveneziashop.com notice within 15 working days with effect from the date of delivery of the goods, indicating the object of the email the words "MADE."
Such notice shall state the present track number of the order found in the confirmation email and in the invoice. The only expenses charged to the customer will be those for the shipment of the product to the sender. All products must be returned intact (with no signs of wear, scratches, nicks, scratches, deformation, etc.) complete with all parts and accessories, penalty of inadmission of the products .
The goods must return by insured package in Porto Franco; no parcel sent by payment upon delivery will be colleced by Il Prato S.r.l.. The return will be accepted within 3 working days from the date of delivery of the package to our warehouse. After accepting and verifying the integrity and status of the product made Il Prato S.r.l. will ask the bank to provide reimbursement and the same time a confirmation email will be sent. The payment made by PayPal normally makes visible the refund within 24 hours from the time Il Prato S.r.l. has received the return.
Custom products:the right of withdrawal can not be exercised on all those customized products to the customer's express request, with the exception of damaged or defective products.

Limitations of liability

The Prato S.r.l. can not in any way be held responsible for a bad, wrong or unsuitable use of the products sold. The Prato S.r.l. is not responsible for the actions of third parties, as autonomous agents, who are involved in the management or execution of payment transactions, delivery of the goods and in any other operation connected with the performance of contracts entered into the site. The Prato S.r.l. is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards and other means of payment, upon payment of the purchased products. The Prato S.r.l. at no time during the purchase procedure is able to know the number of the purchaser's credit card, via a secure connection, is transmitted directly to the banking service.

Force majeure

Neither party will be liable for the total or partial non-performance or delay in performance of its obligations under this contract that is caused by an event that can not be prevented (force majeure). The force majeure event may include, without limitation, war, riot, insurrection, serious disorder in securing the Internet, technical failures, unauthorized access and / or intrusion in web site server, any form of strikes, failures or telematic phone. If a part is assumed that there has been a force majeure event must notify the other Party within 5 working days of the occurrence of the event or the risk of the occurrence of such occurrence. The parties agree to meet in order to jointly determine the terms and conditions for the completion of orders during the presence of a force majeure event.

Applicable law and jurisdiction

The sales contract between the customer and the Prato S.r.l. is governed by Italian law. For any disputes concerning contracts of sale between the customer (as a private consumer) and Il Prato S.r.l. concluded through the site, territorial jurisdiction is without exception the courts for the place of residence or domicile of the customer, if located in Italy. In all other cases, the local jurisdiction is without exception the Court of Venice.

CUSTOMER CARE

Complaints

Any complaints by the Customer must be made by contacting Customer Service Il Prato S.r.l. at +39 041 5231148 or by email: info@ilpratoveneziashop.com.
The Prato S.r.l. will not be liable for any damages, losses and costs incurred by the Client as a result of failure to execute the contract, as the Buyer shall only be entitled to full reimbursement of the price and any costs incurred.

Last updated February 9, 2016