General conditions of sale
This e-commerce website (hereinafter called ‘website’) belongs to Il Prato S.r.l., with registered office in San Marco Calle delle Ostreghe 2456 – 30124 – VENEZIA (Italy), tax code 02016000271.
These General Conditions of Sale, governing on-line purchasing of products sold by Il Prato S.r.l. and deemed to be an integral part of the transaction, are reserved for website Users declaring that they are of adult age under the Italian Law and intend to resort to such a service (End Customers). These General Conditions of Sale are governed by Legislative Decree dated 6 September 2005 no. 206 (Consumer Code). Il Prato S.r.l. complies with its obligations under Legislative Decree dated 9 April 2003 no. 70 (Execution of Directive 2000/31/EC regarding aspects of information society services on the domestic market, with special reference to e-commerce). The sale of products through this website is intended solely for the Users’ personal use, to the exclusion of any professional purposes. All texts, images and design deriving from the products and from images of the products featured on this website are protected under Law 633/1941 and under Legislative Decree 30/2005. Their (even partial) use is prohibited.
Contract conclusions and acceptance of general conditions of sale
By filling in and submitting the purchase order form according to the following guidelines the Customer shall be deemed to acknowledge and accept these General Conditions of Sale. Il Prato S.r.l shall send Customer an order confirmation by e-mail within 3 working days from the receipt of the purchase order form following the conclusion of the check-out process: the contract shall be deemed accepted only after this communication has been sent. Non-receipt of this order confirmation within the time limit indicated above shall constitute the order’s cancellation. It remains excluded any right of Customer to damages or compensation, and any contract or tort liability for non-acceptance, even partial, of an order by Il Prato S.r.l..
Forwarding the order to the Prato S.r.l., the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and accept the general conditions of sale, delivery, payment, transportation and shipment expenses. Pursuant to art. 13 of Legislative Decree 70/2003, Customer will receive via e-mail the information needed to identify the vendor (as indicated in the sales contract), and a summary of the purchase order submitted, as specified below. Customer must keep this documentation. Once the on-line purchasing procedure is completed, Customer shall print and keep these “General Conditions of Sale”, to which Customer shall make no changes, having already seen and accepted them as a mandatory step in the purchasing procedure; Customer shall also print and keep the purchased products’ specifications, pursuant to the conditions set forth in art. 52 and 53 of Legislative Decree 206/05.
Conditions of sale may be changed at any time by Il Prato S.r.l. (Vendor), holding firm – as far as this contract is concerned – those published in the e-commerce area at the date of the Purchase Order submitted by Customer; as per the Laws in force, the latter will be exclusively liable for the use of this end-user-reserved area, particularly as regards the communication of incorrect or false information, or of third-party data, without express consent of interested parties; or for purchases made for non-personal purposes. The buyer is expressly prohibited from entering false or invented data during the registration procedure provided for processing orders and is likewise expressly prohibited from making double registrations for a single person or entering third-party data. In the interest and for the protection of all consumers, Prato S.r.l. reserves the right to take legal action against any breach or violation. By submitting an order Customer acknowledges and accepts the processing of their data within the limits set forth by the Data Protection Act and by the Prato S.r.l. Privacy Policy. Data collected and registered on this website shall constitute full evidence of transactions concluded between Customer and Prato S.r.l. Should any dispute arise between Customer and Prato S.r.l. regarding a transaction carried out on this website, the data registered by Prato S.r.l. will constitute full evidence of that transaction and of its content.
Purchasing instructions
Customer may buy products only as featured in the on-line catalogue and described in product information sheets at the time of submitting the order. Users may consult the pages of this website with no obligation.
The customer, to be able to place the order, must subscribe to the site by filling out the registration form by clicking on the "Register" button at the top right of each page, and entering the required data. The registration took place must be confirmed by the user through the verification procedure by e-mail.
Registration is free and allows Customers to perform the following tasks: Edit delivery and billing information, make purchases, use the Wishlist, please consult your own order history, send communications and request information to customer services, cancel the account.
If a user, after logging in, want to place a purchase order, they will have to choose different products of their interest by adding them to the cart.
Each new product is added to their shopping it will be indicated by means of a specific window.
Users shall at all times show the products they choose and change their order, by clicking on the "Shopping Cart", placed at the top right of every page, resume selection and purchase of products or end product selection and complete the check-out order by clicking on the "Shopping Cart" the button "Buy" or by pressing the "Checkout" button at the top right of each page. In the checkout process, they will see a summary of their order and conducting the purchasing procedure will show the costs and the possible spin-off of VAT for non-EU orders.
Price
Price is indicated in EURO and inclusive of VAT, in accordance with current legislation in Italy at the time of shipment, to Italy and the European Union countries. Orders not included in the EU countries may be subject to import duties and / or taxes are levied once the product reaches the destination country. For more information about the customs policies of the destination country, you should contact the Office of competence. The Prato S.r.l. is not responsible for these customs duties and / or taxes and these costs are always charged to the customer in this regard are not counted and excluded from any amount owed to the Prato S.r.l. by the customer.
For non-EU countries the prices are not inclusive of import duties and / or taxes. The price, however, does not include shipping costs, which may be specified separately.
The Prato S.r.l. reserves the right to modify at any time the prices published on the Site. The products apply the price shown on the site at the time of the order, without any consideration of previous bids or any price variations since, except for the case of transcription error. In the presence of an error in the price of an item, Il Prato S.r.l. will contact you as soon as, the customers will have the option of reconfirming their order at the correct price or cancel it. In case of inability of Il Prato S.r.l. to contact the customers, the order will be canceled because of the error in the entry price.
Delivery timetable
The average time for receiving ordered products is mentioned in the product description. Should Il Prato S.r.l. be unable to deliver ordered goods due to technical-productive non-availability, Il Prato s.r.l. will promptly notify Customer by e-mail. Time required for deliveries abroad may vary, depending on the country of destination. Il Prato S.r.l. shall not be held liable for delivery delay or failure caused by force majeure or act of God. For custom-made or special format deliveries, Il Prato S.r.l. will send Customer a specific communication setting out the cost of possible shipment solutions, to enable Customer to make the most suitable choice (express courier, insured parcel post, etc.). This document shall not be deemed the definitive order acceptance on the part of Il Prato S.r.l..
Shipping rates
Shipping fees are calculated at checkout depending on the country of destination. The shipping price includes insurance costs on the goods up to 8 days after delivery.
Prices are calculated automatically depending on the weight and size of the goods.
IMPORT DUTIES (ONLY FOR EXTRA EU COUNTRIES)
Import fees, taxes, and duties due for non-EU countries are not included in the final costs, which are always applied to the final recipient.
The customer might be contacted by border agents for importing goods providing formal documents.
Payment methods
The Prato S.r.l. accepts payments by bank transfer and by debit / credit cards.
Payment with debit / credit card
The charge for the purchase will be made at the time of avoidance of the goods by the Il Prato S.r.l. confirmed to the customer by email.
Choosing debit / credit card as a payment mode, the customer will be charged for making the payment for the amount of purchase.
The Prato S.r.l. will not be able to know the information related to a credit card, nor use an archive for the recording of such data. No archive of Il Prato S.r.l. retain such information and under no circumstances Il Prato S.r.l. will be held responsible for any fraudulent and improper use of credit cards by a third party, upon payment for products purchased on the Site.
In case of any cancellation of the order, Il Prato s.r.l. will require the cancellation of the authorization obtained and the release of the amount involved.
The Prato S.r.l. reserves, in particular cases, the right to ask the customer additional information or sending copies of documents proving the ownership of the paper used. If the customer does not provide such information and / or copies, Il Prato S.r.l. reserves the right not to accept the agreement despite having sent the confirmation email.
Payment by bank transfer
The transfer should be made payable to:
Name of the Bank: BANCA INTESA SAN PAOLO
Address: SAN ZULIAN, 725 - FILIALE MERCERIE
City: 30124 VENEZIA
Account holder: IL PRATO srl
IBAN: IT35L0306902117100000019933
BIC (SWIFT) : BCITITMM
SDI: W7YVJK9
The payment must be made within 7 days from the date of order fulfillment communicated to the customer via email.
Necessarily the purpose of the bank transfer must contain: order number (printed on the mail received at the end of the purchase process), order date, name and surname of the customer.
Product information
The items Il Prato S.r.l. offers for sale are those on the site, and the date on which User consults the Website, within the limits of availability of the same.
The photographs illustrating the products are not part of this contractual framework; Therefore Il Prato S.r.l. can not be held responsible for any errors and / or discrepancies. Consequently, Il Prato S.r.l. can not be held responsible for errors and / or inaccuracies in the graphic and photographic reproduction of the products on your site, because:
- differences are possible in representation of the product due to the resolution and to the customer's computer screen type;
- each product is a handmade creation and as such a single piece, then each will bring no substantial variations in shape, size, color compared to what is reported in the video.
Receipt of order and confirmation of the order
The correct order is confirmed by Il Prato S.r.l. by e-mail, sent to the email address communicated by the Customer.
The mail of receipt of the order confirmation report: the ID number, the date of the purchase; the indication of the products purchased, its price, the cost of delivering the data provided by the customer for billing and delivery and the mode of payment chosen by the customer. The Customer shall immediately verify the content of communication and report immediately to the Prato srl any errors or omissions contacting Il Prato S.r.l. Customer Service At +39 041 9348009 or by email: info@giobagnaravenezia.com.
Warranties, returns and refunds
Guarantees
All products sold by Il Prato S.r.l. are covered by the legal warranty for defects of conformity, referred to in Articles 128-135 Legislative Decree. n. 206/2005, to be reported within 7 days of discovery. To use the warranty, the customer must keep the documentation to receive delivery of the goods. Do not consider lack of conformity of products any non-substantial variations in the shape, size, color, inevitable and typical of the processing of the product and that distinguish the craftsmanship.
Right of withdrawal
The right of withdrawal is subject to the following conditions (Article 67 of the Consumer Code): the private customer (not possessor of It started Iva) may, in accordance with relevant legislation, exercise the right of withdrawal. To exercise this right, the customer must send the Prato S.r.l. an email to info@giobagnaravenezia.com before shipment taken place. Such notice shall state the buyer’s name and order number found in the confirmation email and in the order’s history account. Custom products: the right of withdrawal cannot be exercised on all those customized products to the customer's express request, with the exception of damaged or defective products.
Returns and Refunds
Returns are accepted only in case of defective products, or for any mistake made by Il Prato Srl.
The client must send a notification via email to info@giobagnaravenezia.com within 8 days from the receipt of the order, indicating the issue related to the goods received. Il Prato Srl, after evaluation of the problem will assist and guide the customer with a resolution in case of exchange or returns according to any particular case and request.
Refund will be processed in case the purchased goods are not available for exchange or for exceeding the lead time in the production process. All requested will be processed via email to info@giobagnaravenezia.com where Il Prato Srl will assist and guide the customer requiring all the information needed to reimburse the whole or partial order.
The refund process might take up to 20 working days where the customer can require via email a status update of the process.
Limitations of liability
The Prato S.r.l. can not in any way be held responsible for a bad, wrong or unsuitable use of the products sold. The Prato S.r.l. is not responsible for the actions of third parties, as autonomous agents, who are involved in the management or execution of payment transactions, delivery of the goods and in any other operation connected with the performance of contracts entered into the site. The Prato S.r.l. is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards and other means of payment, upon payment of the purchased products. The Prato S.r.l. at no time during the purchase procedure is able to know the number of the purchaser's credit card, via a secure connection, is transmitted directly to the banking service.
Force majeure
Neither party will be liable for the total or partial non-performance or delay in performance of its obligations under this contract that is caused by an event that can not be prevented (force majeure). The force majeure event may include, without limitation, war, riot, insurrection, serious disorder in securing the Internet, technical failures, unauthorized access and / or intrusion in web site server, any form of strikes, failures or telematic phone. If a part is assumed that there has been a force majeure event must notify the other Party within 5 working days of the occurrence of the event or the risk of the occurrence of such occurrence. The parties agree to meet in order to jointly determine the terms and conditions for the completion of orders during the presence of a force majeure event.
Applicable law and jurisdiction
The sales contract between the customer and the Prato S.r.l. is governed by Italian law. For any disputes concerning contracts of sale between the customer (as a private consumer) and Il Prato S.r.l. concluded through the site, territorial jurisdiction is without exception the courts for the place of residence or domicile of the customer, if located in Italy. In all other cases, the local jurisdiction is without exception the Court of Venice.
Customer care
Complaints
Any complaints by the Customer must be made by contacting Il Prato S.r.l. by email: info@giobagnaravenezia.com. Our team will reply to all the requests within 48 hrs.
The Prato S.r.l. will not be liable for any damages, losses and costs incurred by the Client as a result of failure to execute the contract, as the Buyer shall only be entitled to full reimbursement of the price and any costs incurred.
Last updated April 10, 2025